What You Will Learn

           Professional Communication

• Communicating effectively in business situations

• Using appropriate business language

• Expressing ideas clearly and confidently
  Meetings & Workplace Communication

• Participating effectively in meetings and discussions

• Turn-taking, active listening and clarifying information

• Agreeing and disagreeing diplomatically
  Business Writing

• Writing professional emails and correspondence

• Using standard business phrasing

• Preparing notes and memos
  Telephone Communication

• Professional telephone communication

• Clarifying information over the phone

• Using appropriate language and tone
  Presentations

• Introducing and structuring topics effectively

• Linking and sequencing ideas clearly

• Delivering presentations and responding to questions